Customer Support

Customer Support

At Bellismera, we are committed to providing a smooth, transparent, and reliable shopping experience. This page is designed to help you quickly find answers and manage your orders with ease.

Before contacting us, we recommend reviewing the information below, as most questions are resolved instantly.

📦 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note:

  • Tracking updates may take 24–72 hours to become active

  • Tracking status may not update daily, depending on the carrier

  • International shipments can show limited updates while in transit

You can track your order anytime using our Track Your Order page.

🚚 Shipping & Delivery Information

We ship internationally and work with trusted logistics partners to deliver your order as efficiently as possible.

Key points to know:

  • Order processing time: 1–3 business days

  • Delivery times vary by destination

  • All delivery dates are estimated, not guaranteed

Customs inspections or local carrier delays may occasionally affect delivery timelines.

🔄 Returns & Refunds

If you need to request a return or refund, please review our Refund & Return Policy for eligibility and conditions.

Important reminders:

  • Requests must be submitted within the stated timeframe

  • Items must meet return eligibility criteria

  • Refunds are processed to the original payment method

Unauthorized returns may not be accepted.

❓ Frequently Asked Questions

Our FAQ section covers the most common questions related to:

  • Order status

  • Shipping timelines

  • Returns and refunds

  • Payment security

Checking the FAQ first helps you get immediate answers without waiting for support.

✉️ Contacting Customer Support

If you still need assistance, our support team is here to help.

📧 Email: support@bellismera.com
🕒 Response Time: Within 24–48 business hours, Monday to Friday

To help us assist you faster, please include:

  • Your order number

  • The email address used during checkout

Incomplete requests may result in delayed responses.

🔐 Our Support Commitment

We value transparency, accuracy, and respectful communication.
Our team reviews every inquiry carefully to ensure fair and consistent support for all customers.

Abusive behavior, duplicate requests, or misuse of support channels may result in limited assistance.