FAQ

Below you will find answers to the most common questions about shopping with Bellismera. We recommend reviewing this section before contacting customer support.

🛒 Orders

How do I place an order?

Simply browse our collections, add your selected items to the cart, and complete checkout. You will receive an order confirmation email once your purchase is successful.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 12 hours of placement. Once an order enters processing, changes are no longer possible.

I didn’t receive an order confirmation email. What should I do?

Please check your spam or junk folder. If you still cannot find it, contact our support team with your name and email address used at checkout.

🚚 Shipping & Delivery

Where do you ship to?

We ship to most countries worldwide. Availability may vary depending on destination and local regulations.

How long does delivery take?

Estimated delivery times vary by location:

• United States & Canada: 7–15 business days

• Europe: 7–15 business days

• Other regions: 10–20 business days

Delivery times are estimates and not guaranteed.

Why hasn’t my tracking updated yet?

Tracking information may take 24–72 hours to become active after shipment. Some carriers update tracking less frequently during international transit.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number via email.

🌍 International Orders

Will I have to pay customs duties or taxes?

Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer and are non-refundable.

Why is my package held at customs?

Customs inspections are routine for international shipments and may cause delays beyond our control.

🔄 Returns & Refunds

What is your return policy?

We accept returns in accordance with our Refund & Return Policy. Requests must meet eligibility requirements and be submitted within the stated timeframe.

What if my item arrives damaged or defective?

Please contact us within 48 hours of delivery with photos or videos of the issue. Approved claims may result in a replacement or refund.

How long does it take to receive a refund?

Refunds are processed within 5–10 business days after approval. Additional time may be required by your bank or card provider.

🔐 Payments & Security

Is it safe to shop on your website?

Yes. All payments are processed securely through trusted third-party payment providers. We do not store your payment details.

What payment methods do you accept?

Accepted payment methods are displayed at checkout and may vary by location.

✉️ Customer Support

How can I contact customer support?

You can reach our support team via email at support@bellismera.com. We respond within 24–48 business hours, Monday to Friday.

What information should I include when contacting support?

Please include your order number and the email address used during checkout to help us assist you faster.