Refund & Return Policy

Refund & Return Policy

Last updated: 13.01.2026

This Refund & Return Policy applies to all purchases made through this website operated by Kaan Global Foreign Trade and Marketing Limited Company (“Company”, “we”, “us”, or “our”).

By placing an order on our Site, you agree to the terms outlined below.

We operate internationally and fulfill orders through an international logistics and dropshipping network.

1. Return Eligibility

You may request a return or refund under the following conditions:

  • The request is submitted within 14 days of delivery

  • The item is unused, unopened, and in its original packaging

  • Proof of purchase is provided

Items that are returned without prior approval will not be accepted.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Items marked as Final Sale

  • Personalized or custom-made products

  • Gift cards

  • Items damaged due to misuse, negligence, or normal wear and tear

  • Products returned without original packaging or accessories

3. Damaged or Defective Items

If you receive a damaged or defective item, you must contact us within 48 hours of delivery.

To process your claim, we may request:

  • Clear photos or videos of the item

  • Packaging images

  • Order number and details

Approved claims may result in:

  • A replacement shipment, or

  • A full or partial refund, at our discretion

4. Order Cancellations

Orders may be canceled within 12 hours of placement.

Once an order has entered processing or shipment, it cannot be canceled.

5. Refund Process

If your return is approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days

  • Additional time may be required by your bank or card issuer

Original shipping costs are non-refundable, unless the return is due to our error.

6. Return Shipping

Customers are responsible for return shipping costs unless otherwise stated.

Return shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return shipments.

7. Late or Missing Refunds

If you have not received a refund after the stated processing period:

  • Check your bank or card issuer

  • Contact your payment provider

  • Then contact us for assistance

8. International Orders & Customs

International orders may be subject to:

  • Customs inspections

  • Import duties or taxes

Such charges are the responsibility of the customer and are non-refundable.

Delays caused by customs authorities are beyond our control and do not qualify for refunds.

9. Abuse & Fraud Prevention

We reserve the right to:

  • Refuse refunds for suspicious or abusive behavior

  • Limit refunds per customer

  • Suspend accounts associated with excessive chargebacks or refund abuse

10. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time.

Changes will be effective immediately upon posting on the Site.

11. Contact Information

For return or refund requests, please contact us:

Kaan Global Foreign Trade and Marketing Limited Company
📧 Email: support@bellismera.com